Privacy Policy

1. Who We Are

Westo Real Estate is a commercial real estate agency operating from 16/150 Palmers Road, Truganina VIC 3029. We provide sales, leasing, and property management services across the Melbourne metropolitan area, including the western industrial and commercial corridor.

2. Personal Information We Collect

The type of personal information we collect depends on your dealings with us, and may include:

• Name, contact details (phone, email, mailing address)
• Property preferences, budget, and purchase or lease intentions
• Financial information relevant to a transaction (e.g. finance pre-approval status, SMSF purchase details) where voluntarily provided
• Identification documents required for tenancy applications, contracts, or verification of identity
• Company or business details, where enquiries are made on behalf of an entity
• Enquiry and communication history, including responses to advertisements, lead generation forms, and website enquiries
• Information collected through our website, social media channels, and online advertising (including Meta/Facebook lead forms)

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry through our website, phone, email, or in person
• Complete a lead generation form via our online advertising campaigns (e.g. Facebook, Instagram)
• Register for a property inspection or auction
• Apply to lease or purchase a property
• Sign up to receive market updates or newsletters

We may also collect information from third parties, such as referring agents, property portals (e.g. realcommercial.com.au, commercialrealestate.com.au), our CRM providers, or publicly available sources, where reasonably necessary for our business functions.

4. How We Use Your Personal Information

We use personal information to:

• Respond to your enquiries and provide information about properties for sale or lease
• Facilitate property sales, leasing transactions, and property management services
• Prepare Contracts of Sale, Heads of Agreement, lease documentation, and related paperwork
• Communicate with you regarding inspections, offers, and transaction updates
• Send marketing communications, including new listings and market intelligence updates, where you have consented or where permitted by law
• Maintain our client relationship management (CRM) systems and business records
• Comply with legal and regulatory obligations, including those under the Estate Agents Act 1980 (Vic)

5. Disclosure of Personal Information

We may disclose your personal information to:

• Vendors, purchasers, landlords, or tenants, as necessary to facilitate a transaction.
• Our directors and staff, on a need-to-know basis
• Third-party service providers, including CRM platforms, marketing platforms (e.g. Meta), conveyancers, solicitors, and finance brokers, where relevant to your enquiry
• Regulatory bodies, where required by law

We do not sell personal information to third parties.

6. Marketing and Opt-Out

If you have provided your details via a lead generation form or enquiry, we may contact you with relevant property listings and market updates. You may opt out of receiving marketing communications at any time by contacting us using the details below or using the unsubscribe function in our communications.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of physical and electronic records and restricted access to personal information within our organisation.

8. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

9. Overseas Disclosure

Some of our third-party service providers (such as CRM or advertising platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle personal information in a manner consistent with the Australian Privacy Principles.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with a revised “last updated” date.

12. Contact Us